http://www.myfindependenceday.com/i-apologize-to-bell Personal Finance Advice for 30 Somethings and Beyond Sun, 18 Sep 2011 00:21:40 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.myfindependenceday.com/i-apologize-to-bell#comment-545 mfd Fri, 17 Apr 2009 04:12:37 +0000 http://www.myfindependenceday.com/?p=796#comment-545 @Kayo - Unfortunately it seems our teleco providers dont' really care about customer service. I just can't believe how segmented all the departments are...to get anything done you get transferred a bunch of times . This is most likely the cause of all the inconvenient mistakes. Canada loves it's oligopoly industries :( @Kayo – Unfortunately it seems our teleco providers dont’ really care about customer service. I just can’t believe how segmented all the departments are…to get anything done you get transferred a bunch of times . This is most likely the cause of all the inconvenient mistakes. Canada loves it’s oligopoly industries

]]> http://www.myfindependenceday.com/i-apologize-to-bell#comment-509 kayo Thu, 16 Apr 2009 01:16:53 +0000 http://www.myfindependenceday.com/?p=796#comment-509 I can totally relate to your situation, similar things have happened to me with Bell that is just unimaginable. I have had them cut off my phone line because they were deactivating someone else's line and accidentally took mine out, and it took them a week to fix it because they never updated my address in their system, but the funny thing is, the bill comes to the right address. When I had internet problems with Bell, they diagnosed and came to the conclusion that the modem needs a replacement and they were going to ship me a new one. It never arrived. I called them up three days later, and another three days later, until I found out from FedEx that the address they shipped the modem to is different from the one Bell told me they were shipping to! And yes, it is again my old address. At that point, I have to give up on Bell. I am just praying that nothing happens with my internet now that I'm with Rogers, because from my experience talking to their wireless department today, they aren't that much better. I can totally relate to your situation, similar things have happened to me with Bell that is just unimaginable. I have had them cut off my phone line because they were deactivating someone else’s line and accidentally took mine out, and it took them a week to fix it because they never updated my address in their system, but the funny thing is, the bill comes to the right address. When I had internet problems with Bell, they diagnosed and came to the conclusion that the modem needs a replacement and they were going to ship me a new one. It never arrived. I called them up three days later, and another three days later, until I found out from FedEx that the address they shipped the modem to is different from the one Bell told me they were shipping to! And yes, it is again my old address. At that point, I have to give up on Bell. I am just praying that nothing happens with my internet now that I’m with Rogers, because from my experience talking to their wireless department today, they aren’t that much better.

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